September 16, 2009

Hi,

When using Internet Explorer, are you able to get into a Gale database thru OSLIS and do a search, but you are not able to switch between tabs (like Reference, Magazines, and Primary Sources)?  If so, read on for a temporary solution.

To test for the problem…

     Use Internet Explorer and go to www.oslis.org.
     Choose a relevant level (secondary student, for example).
     Click on Find Information.
     Click on any of the Gale links.
     Do a search (or log in first and then do a search).
     Not all results show.  Usually the results in the Reference tab are displayed.
     Click on a different tab, maybe Magazines or Scholarly Journals.
     Do your magazine results show?  Or, do you get a screen asking you to log in again or get an error screen?

If you get the error screen or the screen that indicates you have logged out, try this until we can get the problem fixed. 

            Go to www.oslis.org.
            Choose a relevant level.
            Click on Find Information.
            Click on any of the Gale links.
            Click on the “Open this resource in a new window” link.  (Towards the top left, just under “Switch Sites”)
            Do a search (or log in first and then do a search).
            For your search results, you should be able to switch between tabs without encountering an error.

So far, nobody has reported any problems accessing Gale thru OSLIS when using Firefox.  I haven’t had any problems using Firefox, either.

Thanks,
Jen

Jennifer Maurer
School Library Consultant
Library Development
Oregon State Library
250 Winter Street NE
Salem, OR  97301-3950
503-378-5011
jennifer.maurer@state.or.us